CANCELLATION & REFUND POLICY

Last Updated: September 29, 2026

Immersion and Excursion LLC, doing business as It’s Deeper Than Travel (“IDTT,” “we,” “us,” or “our”) understands that travel plans can change. Because our experiences require advance planning, design, reservations, vendor commitments, and payments, the following cancellation and refund terms apply to IDTT travel experiences unless different terms are expressly stated for a specific experience.

Cancellation More Than 120 Days Before Departure

If you cancel more than 120 days before your trip:

Your initial deposit is non-refundable.
You will receive a refund of 80% of all other payments made to IDTT as of the date we receive your written cancellation.
The remaining 20% of those payments is non-refundable and covers planning, administrative, design, and other work and commitments associated with your trip.

Cancellation 120 Days or Fewer Before Departure

If you cancel 120 days or fewer before departure, all payments made to IDTT are non-refundable.

How to Cancel

All cancellation requests must be submitted in writing to hello@itsdeeperthantravel.com

Your cancellation is effective on the date IDTT receives your written cancellation request. Refund eligibility, if any, will be determined using that date.

Payment Default

You are responsible for making all required payments according to the payment schedule associated with your booking.

If a required payment is more than 10 days late, IDTT may cancel your reservation. If IDTT cancels your reservation because of payment default, the cancellation terms above will apply based on the date your reservation is canceled.

Any outstanding balance must be paid by the final payment deadline associated with your Experience. Travelers with an unpaid balance may not be permitted to participate.

Traveler Requirements

You are responsible for satisfying all requirements necessary to participate in your trip, including applicable:

Passport requirements
Visa and entry requirements
Health or vaccination requirements
Travel documentation
Travel insurance requirements
Payment requirements
Other destination, transportation, or participation requirements

If you are unable to travel because you do not satisfy an applicable requirement, the cancellation terms in this Policy will apply.

No-Shows, Late Arrivals, Early Departures & Unused Services

No refunds or credits are provided if you:

Do not attend the trip
Arrive late
Leave early
Miss part of the itinerary
Voluntarily choose not to participate in an included activity
Choose not to use accommodations, meals, transportation, programming, or other services included in your Experience

Removal for Conduct

IDTT may remove a traveler from an Experience when their conduct creates a safety concern, legal risk, or significant disruption to the Experience.

A traveler removed under these circumstances will not receive a refund or credit for unused portions of the Experience and will be responsible for additional costs resulting from their removal, including alternative transportation or accommodations where applicable.

No Transfers or Future Trip Credits

If you voluntarily cancel your reservation, payments made toward your Experience cannot be transferred to another traveler or another IDTT Experience and cannot be converted into a future-trip credit, unless IDTT expressly agrees otherwise in writing.

Travel Insurance Is Required

All IDTT travelers are required to purchase travel insurance.

Travel insurance may help protect you from certain financial losses resulting from unexpected circumstances. Coverage varies significantly by policy and provider.

IDTT may provide resources to help you explore insurance options, but you are responsible for researching, purchasing, and understanding the coverage that is appropriate for you. IDTT does not determine whether a circumstance is covered or whether an insurance claim will be approved or reimbursed.

Changes to an Experience

Travel involves circumstances that may be outside IDTT's control. Itineraries, accommodations, transportation, activities, vendors, or other components of an Experience may occasionally need to change.

Where reasonably possible, IDTT will seek to provide an appropriate alternative when a material component of an Experience becomes unavailable.

A change to an itinerary or substitution of a component does not automatically entitle a traveler to a refund.

If IDTT Cancels, Postpones, or Materially Changes an Experience

IDTT may cancel, postpone, reschedule, or materially modify an Experience when reasonably necessary because of safety concerns, insufficient enrollment, supplier failure, operational circumstances, Force Majeure, or other circumstances affecting IDTT's ability to deliver the Experience.

If IDTT Cancels for Reasons Within IDTT's Reasonable Control

If IDTT cancels an entire Experience before departure for reasons within IDTT's reasonable control, IDTT may offer, as appropriate:

A refund of payments made to IDTT for the canceled Experience;
A comparable replacement Experience or rescheduled departure accepted by the traveler; or
Another mutually agreed resolution.

Any refund will be limited to amounts paid directly to IDTT. IDTT is not responsible for independently purchased airfare, accommodations, insurance, visas, transportation, or other expenses.

Circumstances Beyond IDTT's Reasonable Control

If an Experience is affected by circumstances beyond IDTT's reasonable control, IDTT's Force Majeure provisions in its Terms & Conditions will apply.

A postponement, rescheduling, itinerary modification, or substitution is not necessarily a cancellation.

Relationship to Our Terms & Conditions

This Cancellation & Refund Policy should be read together with IDTT's Terms & Conditions, which contain additional provisions concerning your booking and participation in an IDTT Experience.

If trip-specific cancellation terms are expressly disclosed and agreed to at the time of booking, those trip-specific terms will apply to that Experience to the extent they differ from this general Policy.

Contact Us

Questions regarding cancellations or refunds may be directed to:

Immersion Excursion LLC
d/b/a It’s Deeper Than Travel
Email: hello@itsdeeperthantravel.com

By booking an IDTT Experience, you acknowledge that you have read and agree to the applicable Cancellation & Refund Policy and Terms & Conditions.